All data is specific to San Diego County

Fast Facts?

  • Average Annual Salary $36,643
  • Hourly Pay Entry Level: $14.09
    Median: $17.62
    Experienced: $22.07
  • Growth (2014-2019)8%
  • Openings (2014-2019)919
  • Current Employment 21,118
  • Projected Employment 21,829
  • Typical Entry-level Education High school diploma or equivalent

Customer Service Representatives

Employment, 2004 - 2019

Top Knowledge,
Skills and Abilities

  • TECHNICAL
  • Data Entry
  • Scheduling
  • Appointment Setting
  • Sales
  • Accounting
  • NON-TECHNICAL
  • Customer Service
  • Communication
  • Organization
  • Microsoft Excel
  • Multi-tasking

occupational tasks

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

Gender Breakdown: Male/Female (percentages)